Refund Policy

Losveo 30-Day Money Back Guarantee – Silicone Scar Sheets

We believe in the results our Silicone Scar Sheets deliver. That’s why we offer a risk-free 30-day money back guarantee for first-time customers who give the product a fair and consistent try.

If you’re not satisfied with your results after 30 days of proper use, follow the steps below to qualify for a full refund:

To Qualify for a Refund, Please Follow These Steps:

  1. Use the product consistently:
    Apply the Silicone Scar Sheets daily for 6–8 hours per day for at least 30 consecutive days.

  2. Document your use:
    Take weekly, time-stamped photos or videos clearly showing the sheets applied to the same area. This serves as proof that the product was used properly and consistently.

  3. Give it a fair shot:
    This guarantee is for customers who give the product an honest try. Refunds will not be granted if the product was used inconsistently or not as directed.

  4. Initiate your request:
    Send an email to trylosveo@gmail.com with:
    – Your full name and order number
    – Your weekly usage documentation (photos/videos)
    – A short explanation of why you're requesting a refund

  5. Refund processing:
    Once we verify that all requirements have been met, we’ll issue a refund to your original payment method within 5–7 business days.

  6. Results expectation:
    Many people start seeing results within just a few weeks. For some, especially with concerns that have been around longer or need a bit more care, it might take a little more time. Everyone’s skin is different — the key is staying consistent.

General Refund Policy

At Losveo, your satisfaction means everything to us. If you're not completely happy with your first order, we offer a 100% refund within 30 days of receiving your item—no questions asked.

To initiate a return, please follow these simple steps:
  1. Contact Us
  2. Reach out through our Contact Form or email our team at trylosveo@gmail.com and we'll guide you through the return process.
  3. Prepare Your Package
  4. Ensure the product is unused, unopened, and in its original packaging.
  5. Ship to Return Address
  6. Once approved, we’ll provide the return address. You are responsible for return shipping unless the product was damaged or incorrect.
Once we receive your return, we’ll inspect it and notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days, depending on your bank’s processing time.

Note: Shipping costs are not refundable unless the return is due to our error.
Received a damaged or incorrect item?

Please contact us within 15 days of receiving your order so we can make it right and send you a replacement promptly.